Shipping
How we ship live carnivorous plants across Canada
One dispatch a week, packed to survive the trip, with a live arrival guarantee behind every order. Here's exactly how it works.
You order
Order by Friday night and we guarantee it ships the following Monday. Weekend orders usually make that batch too, but we can't guarantee it.
We wrap and pack
Roots wrapped in damp paper towel and bagged for humidity, then boxed. In the cold months we add extra insulation, and recommend adding a heat pack to your order.
It leaves Monday
One dispatch a week so nothing sits in a depot over a weekend. Statutory holidays push some shipments to Tuesday, see our shipping calendar for details.
It arrives that week
Unpack your plants as soon as possible to expose them to light and fresh air.
What shipping costs
We ship using express and priority courier services. Shipping is calculated at checkout based on your address and the size of the order.
- Most orders land between $15 and $30
- Eastern provinces and the northern territories typically run on the higher end of that range
- You'll always see the exact cost before you pay
Winter shipping
We recommend adding a heat pack to your order from October to April when nights drop to 5°C or below. Venus flytraps and Sarracenia only need one near 0°C. Not sure if you need one? Check your weather.
- We track the forecast along your route and hold your shipment if a hard freeze is expected. We'll email you and ship as soon as it's safe
- Orders sent in cold weather without a heat pack aren't covered by the live arrival guarantee
Our promise
The live arrival guarantee
If a plant arrives dead or in bad shape, we make it right with a replacement or store credit. This doesn't cover minor cosmetic damage.
- 1Unpack the plant the day it arrives.
- 2Photograph anything wrong straight away.
- 3Contact us within 24 hours of delivery.
- 4We replace it or credit its value.
- 5Still unsure? Contact us any time.
Cold weather check
How cold is it where you live?
Enter your postal code to see when your order would arrive, how cold the nights are on the days it travels, and whether it should go with a heat pack.
The forecast reaches about a week ahead. We also track the forecast along your route before every dispatch, and hold your shipment if a hard freeze is expected.
Coldest overnight temperature on each day
In a hard freeze we may hold your order until the weather improves. We'll contact you if we think that's necessary.
Ready to pick a plant?
Can I choose my delivery date?
We dispatch orders every Monday. Need your order held for a specific week? Leave a note at checkout or contact us.
Do you ship to the US or internationally?
No — we currently ship within Canada only. This keeps our shipping process simple and avoids international customs and import requirements.
What if I'm not home when my order arrives?
Usually, the courier will either attempt delivery again the following day or leave a pickup notice. If your package is taken to a pickup location, pick it up as soon as possible.
What if my order gets delayed a few days, or my address was wrong?
A short shipping delay is usually not a problem. Plants may look stressed when they arrive after an extended journey, but most recover with proper acclimation. Please check your shipping address carefully at checkout, as we may not be able to correct an incorrect address after dispatch.
Can I change my shipping address after ordering?
Email us as soon as possible. We can usually update your address before Monday's shipment, but once an order has shipped, we're unable to change the delivery address.
Can I combine orders to save on shipping?
Yes — contact us as soon as possible if you've placed separate orders and want them combined. We'll do our best to combine them before Monday's shipment.
Can I add something to an order I've already placed?
Yes, as long as it hasn't shipped. Reply to your order confirmation email with what you'd like to add, and we'll update the order and email you a secure link to pay the difference.
How are the plants packed?
Plants are wrapped in damp paper towel, bagged to retain humidity and securely padded inside the box. From October to April, we also add extra insulation and a heat pack when one is added to the order.
When will my tracking update?
Tracking is sent when your order ships on Monday morning. It can take several hours for the courier to scan the package and update the tracking information.
